Refund policy
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bonjour@hoboandco.co.uk.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bonjour@hoboandco.co.uk and send your item to: Hobo & Co (Candles) Ltd, 7 Nottingham Court, Louth, LN11 0WP United Kingdom.
DELIVERY
Delivery Information
Our UK deliveries are sent using the Royal Mail Tracked 48 (standard) and Tracked 24 (express) delivery services. Please note: orders placed after 12pm GMT will be processed the next working day.
*Orders £45+ (Standard Tracked 48 2-3 days working days) - Free Shipping
Royal Mail Tracked 48 Standard Delivery 2-3 days working days) - £5.00
Royal Mail Tracked 24 Express Shipping (1-2 working days) - £8.00 (Order by 12pm)
Any import duties that may arise for shipping and returned items will need to be covered by you.
